The tracking information has shown the package was to be delivered on three different dates since Aug. It is now Aug 25 and the package has yet to arrive. The shipper dropped off the package with Fed Ex around Aug. I ordered a pair of used running shoes through Mercari. I will never use FedEx to ship and if a company uses FedEx I will not purchase from that company.Ĭomplaint Type: Problems with Product/Service I tried to file a claim online but when I try the claim section seems to be the only part has unexpected errors. Then I noticed on the site that my package was shipped from Troutdale, OR to Burlington, WA, which is about 12 miles from me, then back to Troutdale, OR!!! What the holy hell is wrong with this company? Anyway, I am still waiting for a package that may or may not show. So I called back on the 8th with a little more anger in my voice and was told that FedEx re-labeled the package and it was on the way but it wasn't. I called to find out why and after 10 minutes of navigating through prompts I actually spoke to a human who just gave me the info I was seeing on line. So I tracked it on the 7th and all I saw was that frustrating red line with the word delayed at the end. The tracking showed it should have been delivered on the 6th but at the end of day changed to the 7th. From customer service to delivery to the website, their incompetence knows no bounds. They pissed off Amazon so Amazon bought more trucks and hired more drivers.įedEx sucks because they are awful at everything. They were delivering a lot of packages for Amazon. That’s waived if your job is over $50, but then they slap you with a “Same Day” fee. The final straw? The $2.50 surcharge for the privilege of letting them print something for me. In three stores in three cities, going in for printing, they’re hateful everywhere - Richmond, Nashville, and Boca Raton.

Again I relied on them to do what they said they’d do and they failed. They did refund that charge, but the damage was done.

Last month I shipped medication for next day delivery by 10am. There was no refund available because they then told me it was “cast in stone” that I had to request the refund within 15 days. I was told the shipment had to br completed before I could request a refund. It took 30 days for it to get back to Nashville. I had to buy or re-print all the conference supplies I’d shipped. They said 5 days, I shipped 8 days in advance. I shipped them in plenty of time based on how many days they said it’d take. Last October (2021) I shipped conference supplies from Nashville to Seattle, FedEx ground. Will they just stack it next to the one and I’ll have to go through this again? Idiots! Meanwhile, BBB agreed to send another cabinet which is due to arrive in 5 days. Now I have a package at the bottom of the stairs, in the dirt and just feet away from sprinklers, and have to wait for a call back, when these idiots could just have done their job in the first place. If somebody would have complained, they would have sent my supervisor out that same day, fixed the issue, and I would have been reamed. Now, I’m waiting for a call back to the investigation, but they won’t send anyone over to DELIVER IT! So, apparently it’s been sitting at the bottom of the stairs to apartment complex (near neighbors house), but I can’t lift it (70 pounds) because I was in a car accident and am still healing…. I called to let them know it wasn’t, and they said they would open a case and call me back. FedEx says they delivered at 11:00- I was home. It doesn't even matter, anyway I can no longer use it. I wouldn't be surprised if it's Monday before I receive the package.

Ultimately, I found that the ongoing delay was because the address issue had not actually been resolved, so I had the package sent to a FedEx pickup center. After saying 'customer service' more times than I can count and repeatedly explaining the situation to the answering bot, it hangs up on me. I call them and try to get a human on the line. Web chat tool? Unhelpful, it tells me to call them and that call volumes are high. So, I try to reach out to someone to understand what went wrong. The tracking site didn't note whether the address issue had been resolved.

Anyway, the status remained at 'operational delay' for three additional days, without any status update. But, how could this be? The address was verified before the package was shipped. It was shipped with FedEx two-day shipping. I have had nothing but issues with FedEx.įor my most recent issue with them, I ordered a time-sensitive item.

When fedex says by end of day